As part of the Local Goverment Service reforms to improve its Client Service system and to promote efficient service delivery to citizens at all levels of operations at the MMDAs, a one-day training workshop on the newly developed Client Service Operational Manual was organized by the Volta Coordinating Council for the staff of Ho West District Assembly on Monday, 5th February 2024.
The training aimed to ensure that staff possess the necessary skills and knowledge to efficiently address and meet the needs of clients in the delivery of their core mandate.
The District Coordinating Director, Mr. Wisdom Kporngor, in his opening remarks emphasized the importance of aligning service delivery with established standards. He indicated that the Client Service Unit plays a pivotal role in every organization, hence its importance in streamlining processes and procedures to improve efficiency and service delivery to clients.
He called for maximum cooperation and participation in making the training a success.
The resource persons, Mr. Daniel Gbologah, the Regional Human Resource Manager, and Mr. Atsu Awayevu, Assistant Director I, introduced participants to the principles of Client Service Management, operational structure, job descriptions of the Client Service Unit, procedures for handling complaints, LGS Electronic Complaints/Enquiries/Requests, Compliance Monitoring, procedures for handling visitors, and procedures for handling Client Enquiries, among others.
The training was attended by staff from the Environmental Health and Sanitation Unit, Procurement Unit, Internal Audit Unit, Central Administration, Physical Planning, Finance, Revenue Unit, Management Information System, Social Welfare and Community Development, Budget Unit, Development Planning Unit, Works, Human Resource Department, and Information Services Department, Statistics, and Agriculture Department.
Source: ISD, HO WEST DISTRICT
